Performance Monitoring for Mobility

Measure real passenger experience on planes, trains, and ships — where connectivity is hardest to get right.

For satellite connectivity providers, rail operators, maritime networks, and in-flight Wi-Fi services. Understand the quality your passengers and crew actually experience, across changing network conditions, handovers, and challenging RF environments.

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The Challenge

Connectivity in motion is unpredictable — and hard to measure

Satellite handovers, signal fading, bandwidth contention among hundreds of passengers, and constantly changing conditions make it nearly impossible to understand actual service quality from network-side metrics alone. Passengers expect streaming and browsing to work, but you have no objective data on what they actually experience.

On-board QoE probing

Measure what passengers experience

Surfmeter probes deployed on aircraft servers, train routers, or ship gateways run automated tests against real streaming and web services — the same services passengers use. You get ITU-standardized video quality scores, web performance metrics, and network diagnostics correlated with flight phase, route segment, or maritime zone.

Aircraft cabin view with wing, sunset sky, and subtle connectivity wave accents.

Key Capabilities

Measure passenger experience and verify connectivity SLAs

In-Transit Quality Monitoring

Probes run continuously on-board, measuring video streaming quality, web page load times, and network performance during every journey, flight, or voyage.

Context-Aware Data Correlation

Correlate QoE measurements with transit context that you supply as metadata: flight phase, satellite beam, route segment, GPS coordinates, altitude, and time — for root cause analysis.

SLA Verification

Objectively verify connectivity SLAs with standardized QoE data. Compare contracted quality levels against measured passenger experience.

Multi-Service Testing

Test the services that matter to passengers: video streaming (Netflix, YouTube), web browsing, speed tests, and network diagnostics — all automated.

Proven in Practice

Passenger internet quality monitoring on trains

“For the first time I can see the metrics that we need to optimize.”

Engineer — Oxyfi

Oxyfi, a Swedish operator of internet services for trains, needed to understand how passengers experience streaming and browsing during journeys. Existing network-side metrics could not capture the actual quality of service across constantly changing cellular and satellite backhauls.

Read how Oxyfi optimizes rail connectivity with standardized QoE measurement

Results

Deployed Surfmeter probes on board trains for continuous QoE measurement
Gained visibility into video and web quality across route segments
Identified connectivity gaps along the track

“Surfmeter gives us the missing link between our network metrics and what passengers actually experience.”

Product Team — Satellite Connectivity Provider

A satellite connectivity provider serving multiple airlines needed to verify that passengers could stream video and browse the web at acceptable quality levels. Traditional network metrics from the satellite modem showed bandwidth availability, but could not explain passenger complaints about stalling and slow page loads.

Related research: ITU-T P.1203 validated on real-world satellite streaming data

Results

Deployed probes across fleet, measuring video and web QoE on every flight
Identified satellite beam handover patterns causing quality drops
Correlated QoE degradation with specific flight phases and routes
Provided airlines with objective SLA compliance data

Ready to see it in action?

Get a personalized demo and see how Surfmeter fits your use case. It only takes 30 minutes.

Business Benefits

Real outcomes for your business

Win Airline Contracts

Demonstrate superior passenger experience with objective QoE data when competing for airline connectivity contracts.

Optimize Bandwidth Allocation

Use real QoE data to tune bandwidth management and prioritization policies for maximum passenger satisfaction.

Reduce Passenger Complaints

Identify and fix quality issues before they generate negative reviews and passenger feedback.

Verify SLA Compliance

Provide objective, standardized quality data to airline partners and regulators.

Independent third-party measurement

Show the real connectivity on board

Operators and connectivity providers need numbers that passengers and partners can trust. AVEQ measures on planes, trains and ships as a neutral party. Everyone works from the same data.

Document the quality passengers actually get
Check what connectivity providers promised
Compare providers on identical tests

How It Works

Measuring quality in motion

Surfmeter probes are deployed on the on-board connectivity infrastructure and run autonomously during every journey.

1

Install on-board probes

Deploy Surfmeter software on aircraft servers, train routers, or ship gateways. Lightweight agents that run alongside existing connectivity infrastructure.

2

Automated testing schedules

Configure tests for video streaming, web browsing, and speed tests. Tests run automatically during every journey without crew intervention.

3

Collect context-enriched data

QoE measurements can be dynamically tagged with transit context: GPS position, flight phase, satellite beam, route segment, altitude, and connection type. You just supply the metadata, we store it.

4

Analyze and report

Data syncs to the Surfmeter platform when connectivity is available. Dashboards, alerts, and reports give you fleet-wide quality visibility.

Data & KPIs

Mobility-specific data and metrics

Netflix YouTube Amazon Prime Video Web browsing Speed tests

Video & Web QoE

P.1203 Video MOS

Perceptual quality score (1–5)
Initial Loading Delay

Time until video starts playing
Stalling Events

Number and duration of stalling
Page Load Time

Total time to fully load the page
Web QoE Metrics (LCP, FCP)

Core Web Vitals timing

Transit Context (via Metadata)

GPS Coordinates

Geographic measurement location
Altitude

Measurement altitude
Vehicle ID

Identifier for the vehicle in transit
Flight Phase / Route Segment

Current phase of journey
Connection Type

WiFi or cellular connection

Network Performance

Download / Upload Speed

Maximum throughput in both directions
Latency

Round-trip network delay
Jitter

Variation in packet arrival times
DNS Resolution Time

Time to resolve domain name

Which vehicles and networks can Surfmeter monitor?

Surfmeter runs on in-flight servers and on probes installed on board. It is built for satellite connectivity providers, rail operators, maritime networks, and in-flight Wi-Fi services.

Is Surfmeter already used on trains?

Yes. Oxyfi, a Swedish operator of internet services for trains, runs Surfmeter probes on board for continuous QoE measurement. Each measurement is placed on the map by the GPS position of the train.

What happens when the vehicle has no connection?

The probes run autonomously during every journey without crew intervention. Results are sent right after each test, and a failed upload is retried once.

Can I see where on the route quality was poor?

Yes. You can tag measurements with transit context as metadata, such as GPS position, route segment, flight phase, satellite beam, altitude, or connection type. You supply the metadata, and Surfmeter stores it with each result.

Can I use the data to verify connectivity SLAs?

Yes. Surfmeter provides standardized QoE data, including the ITU-T P.1203 video MOS. You can compare contracted quality levels against measured passenger experience.