Real Video QoE Metrics
Go beyond resolution and Mbps. Measure loading delay, stalling, resolution adaptation, and ITU-T P.1203 MOS — a standardized score that predicts how users rate quality.
Network QoS & QoE Probing
Move beyond network stats. See the true Quality of Experience your customers receive.
For ISPs, telcos, and connectivity providers who want to know QoE and QoS of their networks — in customers’ homes, at the exchange, and everywhere it matters. Deploy lightweight probes that measure what your subscribers actually experience.
The Challenge
When good QoS still means bad QoE
Your network dashboards look green, but customers complain about stalling video and slow websites. Traditional monitoring tells you about link utilization and packet loss — but nothing about the quality your customers actually perceive. Complaints arrive too late, root causes stay hidden, and investments are based on guesswork rather than user experience data.
Our Approach
Active QoE and QoS testing from the customer perspective
Probes running our Surfmeter application are deployed at key points in your network — from the core to customer-like locations. They actively and continuously test real-world services like Netflix, YouTube, and key websites, just as a customer would, giving you an end-to-end view of performance with ITU-standardized quality scores.
Key Capabilities
What you can do with this solution
Automated Network Diagnostics
Correlate a bad QoE score with underlying network data — traceroute, latency, jitter, DNS — to find the bottleneck, faulty CDN, or degraded peering.
Competitor Benchmarking
Objectively measure your network performance against competitors on the services that matter most to your users.
Real-Time Dashboards & Alerts
Monitor KPIs live and configure custom alerts. Get notified when quality degrades — before customers call support.
Proven in Practice
Tier-1 Operator Network Benchmarking
“We're using Surfmeter to gain unprecedented visibility into our network performance through automated, active measurements that simulate actual streaming video quality, exactly as end-users experience it”
Gcore, operating a global CDN with 210 points of presence across six continents, needed deeper insights into the interactions between streaming applications and their edge network. Traditional server-side monitoring couldn’t capture what end-users actually experience. With Surfmeter, Gcore gained real-world QoE visibility by measuring actual video streams from the same platforms and players that end-users rely on.
Results
- Deployed Surfmeter probes at CDN edge nodes and end-user locations
- Pinpointed performance issues across CDN, peering, and server-side layers
- Enabled competitive benchmarking against other CDN and network providers
- Unified video QoE, ping, and traceroute data through a single API
Ready to see it in action?
Get a personalized demo and see how Surfmeter fits your use case. It only takes 30 minutes.
Business Benefits
Real outcomes for your business
How It Works
From probe to dashboard in 4 steps
Surfmeter probes are lightweight software agents that run on standard hardware — Raspberry Pi, VMs, or dedicated appliances. No complex integration required.
1
Deploy probes
Install Surfmeter on hardware probes, set-top boxes, or VMs at PoPs, exchanges, or customer-like locations across your network.
2
Configure tests
Schedule automated tests against OTT video services, websites, and network endpoints. Choose from a wide range of supported services or add custom targets.
3
Collect & analyze
KPIs including P.1203 Video MOS, Core Web Vitals, and speed metrics flow to the Surfmeter analytics platform in real time.
4
Act on insights
Monitor dashboards, set custom alerts, generate reports, and share data with your NOC, management, or regulatory bodies.
Data & KPIs
Supported services and data
Netflix YouTube Amazon Prime Video Disney+ DAZN ARD Mediathek ZDF Mediathek Zattoo Joyn ORF and more
Video QoE
- P.1203 Overall MOSPerceptual quality score (1–5)
- Initial Loading DelayTime until video starts playing
- Stalling RatioPlayback time spent stalling
- Average Video BitrateAverage data rate of video stream
- Resolution & Quality SwitchesHow often quality changes mid-stream
- Video Completion RatioPercentage of video watched to the end
Web Performance
- Largest Contentful Paint (LCP)Time until main content is visible
- First Contentful Paint (FCP)Time until first content appears
- Time to First Byte (TTFB)Server response time
- Page Load TimeTotal time to fully load the page
- DNS Resolution TimeTime to resolve domain name
Network & Speed
- Download / Upload SpeedMaximum throughput in both directions
- Latency (RTT)Round-trip delay to server
- JitterVariation in packet arrival times
- Packet LossPercentage of data packets lost
- Traceroute & DNSNetwork path and name resolution
Stop Guessing. Start Measuring.
See how Surfmeter probing can transform your network quality monitoring. Get in touch for a demo or with your questions.
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