Maritime, Rail & Aviation

Connectivity quality monitoring for passengers on the move.

Your passengers expect to stream, browse, and video-call at 30,000 feet, 300 km/h, or mid-ocean. Surfmeter measures the actual experience they get — video quality, web performance, and network health — across satellite, cellular, and hybrid backhauls where conditions change by the second.

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Industry Challenges

Connectivity on moving platforms is a different problem

Satellite links have high latency and variable throughput. Cellular handovers on high-speed rail cause interruptions. Shared bandwidth on aircraft means contention. Traditional network monitoring doesn’t capture how these conditions affect the services passengers actually use — and you can’t troubleshoot what you don’t measure from the user’s perspective.

How We Help

QoE measurement designed for challenging connectivity

Deploy Surfmeter Automator probes on board vessels, trains, or aircraft to continuously test real streaming services and websites through your connectivity system. For mobile-equipped vehicles, the Mobile SDK captures QoE alongside cellular context (handovers, RAT changes, signal drops). Data syncs to the Dashboard when connectivity allows, giving you route-by-route, flight-by-flight quality visibility.

Proven in Practice

In-flight connectivity quality monitoring

“Surfmeter gives us the missing link between our network metrics and what passengers actually experience.”

Product Team — Satellite Connectivity Provider

A satellite connectivity provider serving multiple airlines needed to verify that passengers could stream video and browse the web at acceptable quality levels. Traditional network metrics from the satellite modem showed bandwidth availability, but could not explain passenger complaints about stalling and slow page loads.

Results

Deployed probes across fleet, measuring video and web QoE on every flight
Identified satellite beam handover patterns causing quality drops
Correlated QoE degradation with specific flight phases and routes
Provided airlines with objective SLA compliance data

“For the first time I can see the metrics that we need to optimize.”

Engineer — Oxyfi

Oxyfi, a Swedish operator of internet services for trains, needed to understand how passengers experience streaming and browsing during journeys. Existing network-side metrics could not capture the actual quality of service across constantly changing cellular and satellite backhauls.

Results