Network Providers

Network QoS and QoE monitoring for ISPs and fixed-line operators.

Your network dashboards look green, but customers complain about stalling video and slow websites. Surfmeter bridges the gap between network metrics and actual user experience — giving you objective, ITU-standardized quality data from the customer perspective.

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Industry Challenges

When good network KPIs don’t match customer satisfaction

Traditional monitoring tells you about link utilization, packet loss, and uptime — but nothing about what your subscribers actually experience when they stream Netflix or browse the web. Customer complaints arrive too late, root causes stay hidden, and infrastructure investments are based on capacity data rather than quality of experience.

How We Help

Active QoE testing from your subscribers’ perspective

Deploy lightweight Surfmeter probes at key points in your network — from the core to customer premises equipment. They continuously test real OTT services and websites just as your subscribers would, producing ITU-T P.1203 video MOS scores, Core Web Vitals, and network diagnostics. Combine probe data with the Surfmeter Dashboard for real-time alerts, trend analysis, and SLA verification.

Proven in Practice

Tier-1 Operator Network Benchmarking

“We use Surfmeter to monitor network and streaming performance across the entire country, 24/7. What’s really important for us: we can use our own custom alerts — they help us verify our SLAs.”

Network Quality Team — Tier 1 European Operator

A leading European telecom operator deployed Surfmeter Automator probes across their FTTH and DSL footprint to gain visibility into how OTT streaming services performed for subscribers. The probes run 24/7, testing Netflix, YouTube, and key websites from customer-like locations.

Results

Deployed 24/7 automated monitoring with custom SLA verification
Identified suboptimal CDN peering causing regional MOS degradation
Enabled data-driven network investment decisions based on actual QoE data
Reduced streaming-related customer complaints within months

“We're using Surfmeter to gain unprecedented visibility into our network performance through automated, active measurements that simulate actual streaming video quality, exactly as end-users experience it”

Business Development Manager — Gcore

Gcore, operating a global CDN with 210 points of presence across six continents, needed deeper insights into the interactions between streaming applications and their edge network. Traditional server-side monitoring couldn’t capture what end-users actually experience. With Surfmeter, Gcore gained real-world QoE visibility by measuring actual video streams from the same platforms and players that end-users rely on.

Results