Real customer experience data and analytics
For OTTs, MNOs and ISPs we:
Gain insight into video streaming QoE and more!
The Surfmeter app now enables us, for the first time, to record qualitative measurements that are comparable with the customer’s actual perception.
Volker Libovsky – CTIO, Magenta Telekom
The Surfmeter app now enables us,
for the first time, to record qualitative measurements that are comparable with the customer’s actual perception.
Volker Libovsky – CTIO, Magenta Telekom
How your customers experience video streams.
Users typically blame their provider for video quality issues. However, the relationship between bandwidth and video quality is not linear.
A single quality score to express CX
Reasons to rely on our QoS & QoE measurement suite.
Market proven products and technology. Combine to fit your needs.
Surfmeter Lab
Measure the quality of video streams and the performance of websites and your network, directly from the browser.
Surfmeter Lab Mobile
Test the QoE/performance of mobile networks and video streams on mobile devices – and combine it with geodata.
Surfmeter Client Analytics
Embed Surfmeter QoE measurements into your own video service. We provide a browser plugin for easy integration and fast deployment.
Surfmeter Automator
Perform remote measurements anywhere in your network. Get a 24/7 view on video quality, customer experience, and network performance.
Actionable insights from all Surfmeter modules.
Analytics allow you to act – before it is too late.
We’ll support you if you have specific requirements or need any advanced customization.
Compare your network or service performance (e.g. YouTube/Netflix) and perform measurements under different simulated network conditions.
Gather QoE data from thousands of users and measure E2E service performance under real-life conditions.
No two systems or services are alike. We know that. We provide our technology in modules via SDKs – for fast integration and efficient customization.
We are part of standardization forums and expert groups (ITU-T, Video Quality Experts Group) with 10+ years expertise in video quality engineering, QoE and user tests.
Let us know your questions.
Do you have a question about video and streaming analytics or customer experience?
Or about our business model or technical capabilities?
We constantly implement new features.
If you need something, just ask.
Measurements for video, web and network
Common OTT platforms (see below)
ExoPlayer (HLS and DASH)
DASH.js, hls.js
Web Browsing KPIs (W3C Navigation Timing API)
Speed tests (download, upload, latency)
Network measurements (ICMP ping, DNS, …)
Selected services we support
YouTube
Amazon Prime
Netflix
ARD/ZDF Mediathek
Zattoo
Joyn
… and many more (just ask!)
Technical Capabilities
In-depth QoS and QoE data
Single MOS score for video QoE
Integration with existing players, data feeds, …
Custom browser plugins/extensions
Customizable Analytics dashboard
Customizable visualizations
24/7 QoS/QoE monitoring
Fully automated measurements
Combination with context data
Distributed systems testing
Headless setup / GUI-free
OS and browsers
Mobile, desktop or server. Tell us what you need.
About current tech for video streaming and CX.
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