Elevate Your QoS & QoE Delivery
with Surfmeter
Streaming video, web performance, and network KPIs. All in one platform.
Leading service providers deploy Surfmeter to gain true end-to-end visibility on video QoE and network performance metrics – to optimize your customers' experience and improve ROI.
The only QoE Dashboard you need
Powerful filtering for your needs
Our standardized quality score
All important application KPIs
Built-in AI Agent
Trusted by
QoE Insights that Give You an Edge
Prevent Churn
Identify and address poor QoE before customers complain or leave. Detect service-, device-, or location-specific outages and resolve them proactively.
Smarter Investment
Optimize network resources based on actual quality impact. Avoid overprovisioning. Invest in better peering, not just bigger pipes.
Competitive Edge
Benchmark against competitors with standardized ITU-T P.1203 MOS scores. Deliver a better customer experience — and back it up with data.
Real Network Optimization with End-to-End Visibility
Gain the Last Mile View into Your Customers' QoE
Translate complex network data into a single, understandable truth: how customers perceive your service. Surfmeter combines video MOS scores, web vitals, and network KPIs into one unified view — from headend to screen.
Pinpoint the Root Cause of Quality Degradation
Go beyond knowing that a problem exists — understand why it happens. Trace issues to specific CDN peering, ISP routing, service updates, or regional degradation with drill-down diagnostics.
Resolve Issues Before Customers Complain
Move from reactive complaint handling to proactive quality management. Detect anomalies, like MOS drops, stalling spikes, and service degradations in real time — and act before they impact your subscribers.
Optimize Performance with Objective Data
Stop guessing, start measuring. Use ITU-T P.1203 standardized quality scores and real service measurements to make targeted optimizations — from network tuning to CDN selection.
The Surfmeter app now enables us for the first time, to record qualitative measurements that are comparable with the customer's actual perception.
See What Your Users See.
Surfmeter automates real OTT service playback and measures what the user actually sees — then calculates standardized quality scores.
1 We automate any OTT service and measure what happens in the stream
2 We calculate standardized quality scores for every OTT service
Netflix
4.3
MOS
YouTube
4.1
MOS
Disney+
4.2
MOS
DAZN
3.7
MOS
MOS (Mean Opinion Score) based on ITU-T Rec. P.1203 — the international standard for predicting viewer satisfaction (scale 1–5).
0M+
Video measurements
per year
0M+
Website tests
per year
0M+
Network tests
per year
0/7
Uptime
for our services
Bring Your Network Quality to the Next Level
See how Surfmeter gives you true end-to-end visibility on video QoE and network performance — from automated probing to standardized MOS scoring.
Where QoE Insights Turn Into Increased ROI.
From Network Optimization to Clear Passenger Experience Improvement. Our Customers use Surfmeter in various ways.
An Excerpt of our KPIs
Video Streaming QoE
- P.1203 Overall MOSSingle score summarizing perceived video experience across audio, visual quality, and stalling events.
- Initial Loading DelayTime from user action to first frame played. Critical for first impressions and reducing bounce.
- Stalling Events & DurationCount and total duration of buffering interruptions — strongly correlated with user abandonment.
- Average Video BitrateSustained delivered quality level. Validates CDN performance, ABR behavior, and capacity planning.
- Resolution & Quality SwitchesFrequency of mid-stream quality changes. Excessive switching degrades perceived smoothness.
Web Performance
- Largest Contentful Paint (LCP)How quickly the main content becomes visible. A Core Web Vital tied to engagement and SEO.
- First Contentful Paint (FCP)Speed of the first visual feedback. Strong proxy for perceived responsiveness.
- Time to First Byte (TTFB)Backend and network latency until first byte arrives. Improving TTFB lifts many downstream metrics.
- Cumulative Layout Shift (CLS)Measures visual stability during page load to prevent layout jumps that hurt UX.
- DOM Ready TimeTime until the page becomes interactive. Reducing blocking scripts improves responsiveness.
Network Quality
- Download / Upload SpeedMaximum throughput in both directions. The ceiling for achievable video bitrates and page load speeds.
- Latency (RTT)Round-trip delay to the server. Lower latency improves interactivity, gaming, and call quality.
- JitterVariation in packet arrival times. High jitter degrades real-time streaming and conferencing.
- Packet LossPercentage of data packets lost in transit. Even small loss rates visibly degrade video quality.
- ThroughputSustained data transfer rate under real conditions, beyond peak speed measurements.
Want more KPIs?
Checkout our Docs Supported Platforms & Technologies
OTT Services
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Selected articles and features about our work in video quality and network performance.
August 2026 Gcore
Diagnosing Live Stream Stalls (CDN)
A deep dive into how network performance and CDN configuration affect live streaming stability, featuring insights from AVEQ’s measurement technology.
Read article May 2026 Rethink ResearchIFE needs adaptive QoE analytics says AVEQ
Discussing the specific challenges of In-Flight Entertainment (IFE) and why traditional metrics aren’t enough to ensure a good passenger experience.
Read article April 2026 Streaming MediaAVEQ Introduces AI Insights For Video Stream Quality Monitoring
Official press release regarding our new AI-driven insights that help operators understand the "why" behind video quality issues.
Read article February 2021 Magenta AustriaNew “Surfmeter” App Revolutionizes Quality Control in TV Entertainment
Magenta Austria explains how they use AVEQ’s Surfmeter to bridge the gap between technical KPIs and actual customer perception.
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Insights on video quality, network monitoring, and streaming QoE.
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