How Oxyfi Optimizes Rail Connectivity with Surfmeter’s Standardized QoE Measurement

Having free WiFi on the train is great, except when it doesn’t work. While that means you get to look out the window and enjoy the breathtaking views, your work/your Netflix movie will stall.

We’ve come to learn that in the rail industry, traditional network KPIs (like signal strength, bandwidth, loss, jitter etc) often fail to reflect the actual passenger experience. So how can train operators understand the level of experience of their passengers? Since 2025, Oxyfi, a leading provider of managed train connectivity, has partnered with AVEQ to implement a robust Quality of Experience (QoE) measurement framework.

In 2024 Oxyfi installed a Starlink Satellite data link on a train in northern Sweden to complement their existing OxBox dual 5G robust high performance connectivity solution. As pioneers in multi-backhaul rail connectivity, Oxyfi integrated Starlink satellite links to operate alongside their robust OxBox multi-5G platform. To analyze the advanced hybrid network, Oxyfi needed a tool to evaluate how it translated into actual passenger value. 

While evaluating the quality gains, they soon realized that they needed more than just the standard network parameters like signal strength, bandwidth, jitter, loss, round trip time etc to fairly assess the quality gains.  

Connectivity on trains is a complex system with many different hardware and software components. It is not enough to measure a few components or aspects of a complex system to fairly assess its delivered quality. Instead the system as a whole should be tested, from the user perspective. Only by assessing the perceived quality of the services that passengers typically use onboard, i.e. surfing, Netflix, Youtube, Microsoft Teams and Google Meets etc, can a fair picture of the perceived quality be derived.  

By deploying AVEQ’s Surfmeter technology, Oxyfi has moved beyond basic telemetry to understanding how services like YouTube, Netflix, and Microsoft Teams actually perform in the volatile environment of a moving train.

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AVEQ Surfmeter Brings Automated, Standardized Video QoE Testing to Enhancell’s Echo Tools 5.0

AVEQ is pleased to announce the integration of Surfmeter by Enhancell, a leading provider of software-centric mobile network testing solutions. Enhancell is known for transforming standard commercial smartphones and tablets into professional drive test tools, allowing operators to verify network performance without bulky hardware. Through this collaboration, our technology is now embedded directly into their widely used testing ecosystem.

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New Research: ITU-T P.1203 Validated on Real-World Satellite Streaming Data

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We’re pleased to share new research that has been published in IEEE Access. The findings validate the accuracy of QoE prediction models such as ITU-T Rec. P.1203 against real-world streaming conditions. The peer-reviewed paper, titled “Satellite Streaming Video QoE Prediction: A Real-World Subjective Database and Network-Level Prediction Models,” represents a collaboration between researchers at the University of Texas at Austin (LIVE), Viasat Inc., TU Ilmenau (Audiovisual Technology Group), and AVEQ. As the title indicates, it tackles the challenge of predicting video Quality of Experience (QoE) over satellite networks using real user data.

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Creanord Hosts Webinar with AVEQ on Mastering OTT & Social Media Quality of Experience

November 6, 2025 – Two Sessions Available

We’re excited to invite you to our upcoming webinar in partnership with Creanord, where we’ll explore how network operators can master Quality of Experience (QoE) monitoring for video streaming and social media platforms.

Unlocking Customer Loyalty – Mastering OTT & Social Media Quality of Experience
Episode #18 of the Pulse of Networks Webinar Series: How to Build Outperforming 5G Networks

Date: November 6, 2025

Morning Session: 9:00 AM CET / 10:00 AM EET / 3:00 AM EST
Evening Session: 3:00 PM CET / 4:00 PM EET / 10:00 AM EST

Why This Matters

With 40% of customer churn directly linked to network issues, ensuring flawless streaming experiences on platforms like Netflix, Disney+, YouTube, and TikTok is no longer optional – it’s essential for customer retention.

In this webinar, AVEQ will present the latest advancements in OTT and social media quality monitoring, demonstrating how operators can accurately measure the complex variables of modern streaming to gain real-time insights into customer QoE, and how the integration into Creanord’s platform allows Creanord’s customers to improve their visibility on issues affecting customer experience.

What You’ll Learn

  • How to gain deeper understanding of end-user experience on major streaming and social media platforms
  • Methods to translate complex performance data into actionable Mean Opinion Scores (MOS) based on ITU-T international standards
  • Strategies to proactively identify and resolve network issues before they impact customers
  • Proven approaches to reduce churn and increase customer satisfaction

Featured Speakers

Werner Robitza, CEO, AVEQ
Alexander Dethof, CTO, AVEQ
Claus Still, CEO, Creanord

Register Now

Choose the session that works best for your timezone and register on Creanord’s website!

About Creanord

Creanord is a specialist in network performance and service assurance with more than 20 years of experience in developing solutions for mobile operators, broadband fiber, managed service, and wholesale providers, as well as critical communication providers. Creanord’s PULSureTM solution enables accurate tracking of network and application performance. Creanord’s technology has been implemented in over 30 countries and more than 60 networks globally.  

About AVEQ

AVEQ is a technology company specializing in the measurement and analysis of video streaming performance and Quality of Experience (QoE). AVEQ’s flagship product, Surfmeter, is built on industry-standard QoE models and enables streaming and content providers, network operators, and regulators to obtain end-user-centric data to validate performance and diagnose service quality issues. Companies trusting AVEQ include Tier-1 ISPs, OTT, and network providers in the EU and the US, as well as benchmarking providers in the DACH region.

VideoAnalyzer — AVEQ’s High-Performance C++ Toolkit for No-Reference Video Metrics

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At AVEQ, a significant part of our work involves the deep analysis of video streams to understand and quantify quality. While our flagship product Surfmeter uses a client-side approach to measure delivery QoE (i.e., how well does the network support streaming?), we also needed a solution to understand video quality at the source. Think, for example, ingesting video streams that might be affected by blockiness or frozen frames. Or verifying encoder output. To address this, we built the AVEQ VideoAnalyzer — and in this post we’re going to give you a sneak preview of it.

Our new video analyzer in use
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Measuring CDN Performance with Surfmeter’s New CDN Analysis Tool

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Seamless web browsing isn’t just a convenience; it’s a fundamental expectation by end-users in our connected world. For Internet Service Providers (ISPs) and network operators, delivering a fast, responsive online experience is important to customer satisfaction and retention. When web pages lag or videos buffer endlessly, subscribers don’t just get frustrated—they start looking for alternatives.

But here’s the challenge: a modern webpage is rarely a single, monolithic entity. It’s a complex set of content delivered by multiple sources. Your favorite news sites, shopping platform, or streaming service likely pulls in text, images, scripts, and video from various Content Delivery Networks (CDNs), each optimized for different types of content or geographic regions. The overall loading performance and the perceived user experience depend on the coordinated delivery from all these CDNs. If even one of them fails, the entire experience can suffer.

At AVEQ, we’re constantly pushing the R&D envelope to give you deeper, more actionable insights into this aspect. That’s why we’re thrilled to roll out a powerful new CDN analysis feature within our Surfmeter platform, designed to help you diagnose and tackle these very challenges head-on. Read on to find out more!

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AVEQ Opens Up: Surfmeter Documentation Now Public

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We’re happy to announce that we’ve taken a significant step forward in our transparency and ease-of-use by opening up our Surfmeter documentation to the public. We want to provide comprehensive, accessible information about our video streaming (and network performance) monitoring solutions, and you should be able to read it without signing a non-disclosure agreement or going through multiple sales calls. Read on to find out more.

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