Content & Application Providers
Video player analytics and quality monitoring for OTT services.
Your viewers expect flawless streaming across every device, browser, and network. Surfmeter measures the quality they actually experience — from inside the player — giving you per-session MOS scores, stalling data, and bitrate metrics without touching the video stream.
Industry Challenges
You can’t fix what you can’t see from the player side
Server-side CDN logs tell you what was delivered, but not what the viewer experienced. Restalling on a weak mobile connection, quality drops due to ISP throttling, or loading delays on older devices don’t show up in your infrastructure metrics. Without client-side quality data, you’re guessing which issues matter most to your audience.
How We Help
Quality measurement from inside the player
The Surfmeter Player SDK integrates directly with your video player — ExoPlayer, AVPlayer, Video.js, THEOplayer, and more — on Android, iOS, and web. It passively observes playback events, computes ITU-T P.1203 MOS scores per session, and transmits data in the background with zero impact on viewing. The Dashboard lets you filter by app version, device type, ISP, and geography to pinpoint where quality suffers.
Proven in Practice
Streaming quality assurance for a public broadcaster
WDR, one of Germany’s largest public broadcasters, uses Surfmeter to monitor the delivery quality of their streaming services from the viewer’s perspective. Beyond continuous CDN performance monitoring, WDR uses Surfmeter to validate new player versions, compare stream configurations, and verify that encoding changes deliver the expected quality improvements before rolling them out to millions of viewers.
Results
- Continuous monitoring of CDN delivery quality for WDR’s streaming services
- Validated new player versions and stream configurations before rollout
- Compared encoding settings and verified quality improvements objectively
- Identified delivery issues across different ISPs and regions
DNS:Net wanted to understand quality differences across their Android, iOS, and web player implementations, and discover users who were experiencing poor quality before they complained. With the Surfmeter Player SDK, they gained visibility into client-side quality metrics across all platforms.
Results
- Added clients-side SDKs to all three platforms
- Implemented a dashboard showing the lowest performing sessions across all platforms
- Verified downstream issues due to network interchanges which were not visible in server-side logs
Ready to see it in action?
Get a personalized demo and see how Surfmeter fits your use case. It only takes 30 minutes.
See Your Viewers’ Real Experience
Learn how the Surfmeter Player SDK fits into your video stack. Book a demo or get in touch.
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