Analytics for QoE and QoS

More than just data – our flexible streaming analytics solution.

Set up your Surfmeter client application and start monitoring video streaming QoE & QoS, web browsing speed and network performance metrics.

  • See a composite MOS for video. The MOS is calculated and based on advanced QoE models, to understand the overall service quality at a single glance.
  • Run web and network tests. Get an understanding of underlying network performance.
  • Access to all important KPIs. This way you can drill down to pinpoint issues. From stalling to video resolution and bitrate, web page load times, throughput and latency — everything you need to know.

See the results live in an easy-to-use and fully customizable web interface.

Gain insight into video streaming and more!

I want to know how my streaming service compares and where the bottlenecks are.

Head of Product | OTT Provider

I want to understand how our network performs — across the country, end to end.

Director Quality Assurance | ISP & MSO

I want to know how my streaming service compares and where the bottlenecks are.

Head of Product | OTT Provider

I want to understand how our network performs — across the country, end to end.

Director Quality Assurance | ISP & MSO

Compare Services in our Dashboard

See how your video and network services measure up.

The service comparison dashboard shows QoE and QoS data, grouped by different technologies, providers, channels, or devices.

  • Quickly compare your service against competitors — if you are an OTT streaming provider, you can choose which services you want to measure.
  • Detect service degradations in a timely manner — time series data and thresholds can be easily visualized.
  • Act before your customers complain and reduce churn — our measurements give you a clear picture of performance and QoE.
  • Know where to spend effort to provide the best service — find optimization potential for your different products.

Our network- and service-based KPIs and the overall MOS are great tools for benchmarking and the definition of service level targets.

We let you compare everything.

Benefits

Analytics are essential for your business.

  • Comprehensive and standardized KPIs

    QoS and QoE at a glance — from the network-level to the end-user’s perspective.

  • All Data in one Place

    Collect and view all statistics from our Surfmeter apps in our Analytics Dashboard.

  • 24/7 Monitoring of Performance and Quality

    Benefit from automation to monitor your services — stay continuously informed.

  • Efficient Troubleshooting

    Pinpoint faults quickly and save time diagnosing issues.

  • Customize and Combine Data

    See what matters most – to you. Customize the views as you need them.

  • Improve Service Quality

    Use the knowledge from our Analytics data and gain a competitive advantage.

Combine Data Feeds

One dashboard for all sources.

Our products seamlessly integrate into our Analytics Dashboard. In addition, we customize the setup to fit your needs.

  • Collect feeds from monitoring probes at various locations in the network
  • Gather customer data from the end user’s device via client analytics
  • Perform web page and Internet speed measurements to give you more context
  • Add crowd data for large scale monitoring
  • Ingest further network telemetry from your services

Analytics is always more than the sum of its parts — it is where data gets transformed to gain actionable insights.

It all comes together in our Analytics Dashboard.

Customize Analytics — Dashboards and APIs

We provide the data and customization you need.

  • Create custom dashboards for your reports.
  • Delegate cloud access to stakeholders.
  • Use our APIs for easy data integration.
  • Customizable context data for location, region, technology.
  • Drill down to get detailed insights.

Customizable feeds & visualisations

Measure everything: Video Streaming, Network Speed and Web Page Performance

For a well-rounded analytics suite.

Video Streaming Tests

Measure video streaming QoS and QoE.

Get detailed data and user-centric quality diagnosis by using advanced algorithms to calculate the end-user MOS.

Read more about Video Quality Measurement.

Web Page Performance

Compare web page performance for various sites. We support the latest W3C performance APIs for valid and standardized measurements. Includes metrics such as:

  • Document Ready Times
  • Page Load Times
  • DNS Resolution Times

Internet Speed Tests

Collect speed test results for different services or providers — you can even choose the speed test provider or tool.

Main speed metrics include download, upload and latency for your measurement probes. Visualize metrics in our dashboard over time or in aggregation.

Combine speed test results with streaming tests.

Contact Us

Let us know your questions.

How can we help you with automating your QoE measurements? Contact us, and we’ll find a solution!

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Capabilities and Supported Technologies

We constantly implement new data sources and visualisation options.

Measurements for video, web and network

Common OTT platforms (see below)
ExoPlayer (HLS and DASH)
DASH.js, hls.js
Web Browsing KPIs (W3C Navigation Timing API)
Speed tests (download, upload, latency)
Network measurements (ICMP ping, DNS, …)

Selected services we support

YouTube
Amazon Prime
Netflix
ARD/ZDF Mediathek
Zattoo
Joyn
… and many more (just ask!)

Dashboard Features

Fully customizable visualizations
Combine filters and graphs in dashboards
User and permissions management
Delegate access to stakeholders

Live data feeds, 24/7
API for import and export of data

Cloud-based service: access directly through your browser
Fully compatible with mobile devices

Integrations and deployment

Add context data from your sources
Ingest additional measurements via API
Perform regular exports for further analysis

On-premise or hosted by us
Fully GDPR-compliant hosting
Secure German datacenter

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