If you provide an Internet-based service, it is crucial to ensure a high level of availability and quality for your users. Providers have always used Service Level Agreements (SLAs) to define criteria for uptime, latency, and other aspects of quality that can be measured from an application or network perspective.

However, as services become more complex and users demand higher levels of quality, it is becoming increasingly important to also consider user perception in the form of Quality of Experience (QoE). In this article, we’ll explore why combining QoE and SLAs is a perfect match for ensuring optimal service delivery to end-users, and how Surfmeter can help you define and meet your own criteria based on the actual users’ experience.

While video streaming traffic is growing globally, the amount of time spent watching video on mobile devices and smart TVs is increasing year on year, according to various studies. Desktop usage remains stagnant. To understand the quality of video streaming on mobile devices, we need a dedicated solution that gives us detailed insight into the performance and quality of experience of video delivery. Read on to learn more about our new Surfmeter Video Quality SDKs for Android!

At AVEQ we’re measuring the performance and quality of web pages, including those that play video. It’s in the nature of those pages that they constantly change — be it minor CSS updates or complete overhauls. To ensure that our measurement solutions keep working as intended, we perform regular tests on those websites to see if anything has changed.

We used to do this manually, which was quite time-consuming and tedious. But then we discovered LambdaTest, a cloud-based cross-browser testing platform that made it easy to automate our tests. In this post we’re going to show you how it saved us plenty of time — and how you can use it.

If you are operating a network or serving your traffic over different networks, ensuring performance and stability is likely one of your most important goals. Our Surfmeter Analytics Dashboard allows you to set up various visualizations of network and service performance, with possibilities to compare across different networks, regions, devices, or services.

In our previous post, we already showed you how our Analytics Dashboard can help you analyze the Quality of Experience of video streaming services — but we also offer in-depth metrics on underlying network performance. In this post we’ll focus on other metrics:

• Web browsing speed
• Ping & DNS performance
• Speed test results / throughput

… as well as the various customizations that are possible with our Dashboard.