We’re excited to invite you to our upcoming webinar in partnership with Creanord, where we’ll explore how network operators can master Quality of Experience (QoE) monitoring for video streaming and social media platforms.
Morning Session: 9:00 AM CET / 10:00 AM EET / 3:00 AM EST Evening Session: 3:00 PM CET / 4:00 PM EET / 10:00 AM EST
Why This Matters
With 40% of customer churn directly linked to network issues, ensuring flawless streaming experiences on platforms like Netflix, Disney+, YouTube, and TikTok is no longer optional – it’s essential for customer retention.
In this webinar, AVEQ will present the latest advancements in OTT and social media quality monitoring, demonstrating how operators can accurately measure the complex variables of modern streaming to gain real-time insights into customer QoE, and how the integration into Creanord’s platform allows Creanord’s customers to improve their visibility on issues affecting customer experience.
What You’ll Learn
How to gain deeper understanding of end-user experience on major streaming and social media platforms
Methods to translate complex performance data into actionable Mean Opinion Scores (MOS) based on ITU-T international standards
Strategies to proactively identify and resolve network issues before they impact customers
Proven approaches to reduce churn and increase customer satisfaction
Featured Speakers
Werner Robitza, CEO, AVEQ Alexander Dethof, CTO, AVEQ Claus Still, CEO, Creanord
Creanord is a specialist in network performance and service assurance with more than 20 years of experience in developing solutions for mobile operators, broadband fiber, managed service, and wholesale providers, as well as critical communication providers. Creanord’s PULSureTM solution enables accurate tracking of network and application performance. Creanord’s technology has been implemented in over 30 countries and more than 60 networks globally.
About AVEQ
AVEQ is a technology company specializing in the measurement and analysis of video streaming performance and Quality of Experience (QoE). AVEQ’s flagship product, Surfmeter, is built on industry-standard QoE models and enables streaming and content providers, network operators, and regulators to obtain end-user-centric data to validate performance and diagnose service quality issues. Companies trusting AVEQ include Tier-1 ISPs, OTT, and network providers in the EU and the US, as well as benchmarking providers in the DACH region.
At AVEQ, a significant part of our work involves the deep analysis of video streams to understand and quantify quality. While our flagship product Surfmeter uses a client-side approach to measure delivery QoE (i.e., how well does the network support streaming?), we also needed a solution to understand video quality at the source. Think, for example, ingesting video streams that might be affected by blockiness or frozen frames. Or verifying encoder output. To address this, we built the AVEQ VideoAnalyzer — and in this post we’re going to give you a sneak preview of it.
Are you providing Internet services, and your customers complain about buffering screens and broken movie nights? Are you perhaps telling them that the problem might be their local WiFi, because in your own network monitoring tools, ping tests show that the video CDN was available within a few milliseconds? Of course, ping tests are, and will remain, an essential tool for basic network diagnostics. But when your customers complain about buffering, broken conferences, etc., are they still the only tool you should be reaching for? In this post, we’ll explain how modern application-layer monitoring is the key to enable a great QoE to your customers. Read on to find out more!
Networks can behave like humans: Sometimes they have a shiny great day and everything works like a charm – and sometimes they feel tired and are soooo slow. Usually when humans get tired, they need a rest from the hard work they did. Networks don’t have that luxury. Under stress, they greet us with loading spinners, rotating hourglasses or just a simple “the service you are calling is not available” message in the browser. How can you, as a network operator, make the right decisions and make networks more resilient against packet loss or jitter, inefficient routing and transmission delays. And how do you pre-emptively solve customer complaints? The answer is: continuous quality monitoring. For video, web browsing, or other OTT apps like conferencing services.
But all the best data is not useful if you can’t make sense of the numbers you’re seeing. So in this article, we want to go deeper and explain how you can understand the data from the monitoring itself. In particular, the Mean Opinion Score.
Seamless web browsing isn’t just a convenience; it’s a fundamental expectation by end-users in our connected world. For Internet Service Providers (ISPs) and network operators, delivering a fast, responsive online experience is important to customer satisfaction and retention. When web pages lag or videos buffer endlessly, subscribers don’t just get frustrated—they start looking for alternatives.
But here’s the challenge: a modern webpage is rarely a single, monolithic entity. It’s a complex set of content delivered by multiple sources. Your favorite news sites, shopping platform, or streaming service likely pulls in text, images, scripts, and video from various Content Delivery Networks (CDNs), each optimized for different types of content or geographic regions. The overall loading performance and the perceived user experience depend on the coordinated delivery from all these CDNs. If even one of them fails, the entire experience can suffer.
At AVEQ, we’re constantly pushing the R&D envelope to give you deeper, more actionable insights into this aspect. That’s why we’re thrilled to roll out a powerful new CDN analysis feature within our Surfmeter platform, designed to help you diagnose and tackle these very challenges head-on. Read on to find out more!
We’re happy to announce that we’ve taken a significant step forward in our transparency and ease-of-use by opening up our Surfmeter documentation to the public. We want to provide comprehensive, accessible information about our video streaming (and network performance) monitoring solutions, and you should be able to read it without signing a non-disclosure agreement or going through multiple sales calls. Read on to find out more.
We recently completed a significant migration of our Surfmeter Client Analytics backend from Ruby on Rails and Postgres to a modern Node.js-based architecture based on Express and BullMQ. Here’s how we approached this migration and what we learned along the way. We hope this blog post will be useful to others who are considering a similar migration!
If you are using somewhat modern WiFi equipment, you will probably have an option to turn on an “eco” mode. These settings promise to save power at the expense of network speed. But how much does that affect the actual speed and application performance? Luckily, we have our Surfmeter probes to find out. Turns out that the impact can be quite significant. Read on to see how we can accurately measure the impact of power-saving settings on the end user experience!
In this blog post we would like to introduce ITU-T P.1203, a state-of-the-art video quality measurement model, and our improved variant, which we call P.1203 Extended. We will illustrate the improved aspects of P.1203 Extended, and how it compares to the core standard in terms of video codec support, resolution, accuracy and so on, and discuss why one might choose the upgraded version over the first one.
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Creanord Hosts Webinar with AVEQ on Mastering OTT & Social Media Quality of Experience
NewsNovember 6, 2025 – Two Sessions Available
We’re excited to invite you to our upcoming webinar in partnership with Creanord, where we’ll explore how network operators can master Quality of Experience (QoE) monitoring for video streaming and social media platforms.
Unlocking Customer Loyalty – Mastering OTT & Social Media Quality of Experience
Episode #18 of the Pulse of Networks Webinar Series: How to Build Outperforming 5G Networks
Date: November 6, 2025
Morning Session: 9:00 AM CET / 10:00 AM EET / 3:00 AM EST
Evening Session: 3:00 PM CET / 4:00 PM EET / 10:00 AM EST
Why This Matters
With 40% of customer churn directly linked to network issues, ensuring flawless streaming experiences on platforms like Netflix, Disney+, YouTube, and TikTok is no longer optional – it’s essential for customer retention.
In this webinar, AVEQ will present the latest advancements in OTT and social media quality monitoring, demonstrating how operators can accurately measure the complex variables of modern streaming to gain real-time insights into customer QoE, and how the integration into Creanord’s platform allows Creanord’s customers to improve their visibility on issues affecting customer experience.
What You’ll Learn
Featured Speakers
Werner Robitza, CEO, AVEQ
Alexander Dethof, CTO, AVEQ
Claus Still, CEO, Creanord
Register Now
Choose the session that works best for your timezone and register on Creanord’s website!
About Creanord
Creanord is a specialist in network performance and service assurance with more than 20 years of experience in developing solutions for mobile operators, broadband fiber, managed service, and wholesale providers, as well as critical communication providers. Creanord’s PULSureTM solution enables accurate tracking of network and application performance. Creanord’s technology has been implemented in over 30 countries and more than 60 networks globally.
About AVEQ
AVEQ is a technology company specializing in the measurement and analysis of video streaming performance and Quality of Experience (QoE). AVEQ’s flagship product, Surfmeter, is built on industry-standard QoE models and enables streaming and content providers, network operators, and regulators to obtain end-user-centric data to validate performance and diagnose service quality issues. Companies trusting AVEQ include Tier-1 ISPs, OTT, and network providers in the EU and the US, as well as benchmarking providers in the DACH region.
VideoAnalyzer — AVEQ’s High-Performance C++ Toolkit for No-Reference Video Metrics
Blog, NewsAt AVEQ, a significant part of our work involves the deep analysis of video streams to understand and quantify quality. While our flagship product Surfmeter uses a client-side approach to measure delivery QoE (i.e., how well does the network support streaming?), we also needed a solution to understand video quality at the source. Think, for example, ingesting video streams that might be affected by blockiness or frozen frames. Or verifying encoder output. To address this, we built the AVEQ VideoAnalyzer — and in this post we’re going to give you a sneak preview of it.
Stop Believing Ping Tests Are Sufficient: Why ping tests are no longer enough for a great QoE
BlogAre you providing Internet services, and your customers complain about buffering screens and broken movie nights? Are you perhaps telling them that the problem might be their local WiFi, because in your own network monitoring tools, ping tests show that the video CDN was available within a few milliseconds? Of course, ping tests are, and will remain, an essential tool for basic network diagnostics. But when your customers complain about buffering, broken conferences, etc., are they still the only tool you should be reaching for? In this post, we’ll explain how modern application-layer monitoring is the key to enable a great QoE to your customers. Read on to find out more!
Read moreWhat does a MOS of x mean…? Interpreting the MOS in real-world terms
BlogNetworks can behave like humans: Sometimes they have a shiny great day and everything works like a charm – and sometimes they feel tired and are soooo slow. Usually when humans get tired, they need a rest from the hard work they did. Networks don’t have that luxury. Under stress, they greet us with loading spinners, rotating hourglasses or just a simple “the service you are calling is not available” message in the browser. How can you, as a network operator, make the right decisions and make networks more resilient against packet loss or jitter, inefficient routing and transmission delays. And how do you pre-emptively solve customer complaints? The answer is: continuous quality monitoring. For video, web browsing, or other OTT apps like conferencing services.
But all the best data is not useful if you can’t make sense of the numbers you’re seeing. So in this article, we want to go deeper and explain how you can understand the data from the monitoring itself. In particular, the Mean Opinion Score.
Read moreMeasuring CDN Performance with Surfmeter’s New CDN Analysis Tool
Blog, NewsSeamless web browsing isn’t just a convenience; it’s a fundamental expectation by end-users in our connected world. For Internet Service Providers (ISPs) and network operators, delivering a fast, responsive online experience is important to customer satisfaction and retention. When web pages lag or videos buffer endlessly, subscribers don’t just get frustrated—they start looking for alternatives.
But here’s the challenge: a modern webpage is rarely a single, monolithic entity. It’s a complex set of content delivered by multiple sources. Your favorite news sites, shopping platform, or streaming service likely pulls in text, images, scripts, and video from various Content Delivery Networks (CDNs), each optimized for different types of content or geographic regions. The overall loading performance and the perceived user experience depend on the coordinated delivery from all these CDNs. If even one of them fails, the entire experience can suffer.
At AVEQ, we’re constantly pushing the R&D envelope to give you deeper, more actionable insights into this aspect. That’s why we’re thrilled to roll out a powerful new CDN analysis feature within our Surfmeter platform, designed to help you diagnose and tackle these very challenges head-on. Read on to find out more!
Read moreAVEQ Opens Up: Surfmeter Documentation Now Public
Blog, NewsWe’re happy to announce that we’ve taken a significant step forward in our transparency and ease-of-use by opening up our Surfmeter documentation to the public. We want to provide comprehensive, accessible information about our video streaming (and network performance) monitoring solutions, and you should be able to read it without signing a non-disclosure agreement or going through multiple sales calls. Read on to find out more.
Read moreModernizing Our Video Analytics Stack: From Rails to Node.js
BlogWe recently completed a significant migration of our Surfmeter Client Analytics backend from Ruby on Rails and Postgres to a modern Node.js-based architecture based on Express and BullMQ. Here’s how we approached this migration and what we learned along the way. We hope this blog post will be useful to others who are considering a similar migration!
Read moreHow Does WiFi Energy Use Affect Streaming Quality?
BlogIf you are using somewhat modern WiFi equipment, you will probably have an option to turn on an “eco” mode. These settings promise to save power at the expense of network speed. But how much does that affect the actual speed and application performance? Luckily, we have our Surfmeter probes to find out. Turns out that the impact can be quite significant. Read on to see how we can accurately measure the impact of power-saving settings on the end user experience!
Read moreP.1203 Extended: Our Ultimate Video Quality Measurement Model
BlogIn this blog post we would like to introduce ITU-T P.1203, a state-of-the-art video quality measurement model, and our improved variant, which we call P.1203 Extended. We will illustrate the improved aspects of P.1203 Extended, and how it compares to the core standard in terms of video codec support, resolution, accuracy and so on, and discuss why one might choose the upgraded version over the first one.
Read more