Video streaming is one of the most important online service offerings. It has become ubiquitous. And content is king. We all agree there is a lot of demand for video – high quality video, delivered flawlessly, without interruptions. But how do all these video streaming providers measure up? Do they, do you deliver the quality and customer experience we all want?
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When operators say they deliver good quality, they mostly think about the resolution with which a video is encoded. End users also often only think about “HD” indicators. This is right to some degree. Nevertheless, the quality can depend on many more factors.
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Almost everyone knows the most important Key Performance Indicators for video streaming: the time it takes for the video to start, and whether there are any interruptions during playback. You also typically want to know the resolutions that your client receives. However, there are many more indicators that are relevant for determining the overall quality of your streaming service – and ideally you could see the quality reflected in one simple number.
In this post we‘d like to show you how you can leverage our Surfmeter solution to measure video KPIs and Quality of Service (QoS), but also how to use the concept of Quality of Experience (QoE) to find out how a customer would experience a video stream.
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