
Are you providing Internet services, and your customers complain about buffering screens and broken movie nights? Are you perhaps telling them that the problem might be their local WiFi, because in your own network monitoring tools, ping tests show that the video CDN was available within a few milliseconds? Of course, ping tests are, and will remain, an essential tool for basic network diagnostics. But when your customers complain about buffering, broken conferences, etc., are they still the only tool you should be reaching for? In this post, we’ll explain how modern application-layer monitoring is the key to enable a great QoE to your customers. Read on to find out more!
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