Video Conferencing QoS and QoE Measurement

Video Conferencing QoS and QoE Measurement
See the quality of online meeting solutions in your network.

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Measure video conferencing quality

We empower telcos and enterprises to monitor, understand and optimize conferencing experiences.

Remote work and virtual meetings are here to stay, but let’s be honest: not every call feels smooth and seamless. Bandwidth is not everything — latency matters too.

At AVEQ, we’ve developed a powerful solution to measure the Quality of Service (QoS) and Quality of Experience (QoE) for web conferencing platforms.

Starting with WebRTC-based services like Google Meet, our solution is designed to evolve, with support planned for major platforms like Microsoft Teams, Jitsi, and others in the near future.

Can you guarantee a seamless conferencing experience? We help you measure it.

Why measure conferencing QoS and QoE?

Video conferencing drives modern business communication and collaboration.

Ensuring a high-quality teleconferencing experience is critical for businesses, ISPs, telcos, and mobile providers. With video conferencing being a cornerstone for enterprise and business communication, measuring QoE is essential for optimizing services.

Understand what users experience in real time during online meetings.
Pinpoint network and application-level issues like jitter, packet loss, or latency.
Measure and analyze synchronization metrics to ensure seamless audio-video alignment.
Provide actionable feedback to improve network setups, configurations, and infrastructure.
Support growth with detailed insights into how different conferencing platforms perform under real-world conditions.

Knowing the QoE of video conferences is way better than guessing.

KPIs and KQIs

Identify video conferencing and connectivity problems with deep insights.

Audio Quality Metrics

Packet Loss and Jitter: Monitor interruptions and delays in the audio stream.

Audio Concealment Events: Identify moments where audio data is missing or interpolated.

Total Interruption Duration: Track disruptions affecting the audio experience.

Video Quality Metrics

Bitrates, Resolutions, and Frame Rates: Assess video delivery performance.

Video Dropouts and Freezing: Identify interruptions and quality degradation.

Frames Dropped: Quantify video frames lost due to delays or decoding errors.

Synchronization and Latency

Audio-Video Sync: Measure delays between audio and video for seamless lip sync.

Minimum, Maximum, and Average AV Sync Delays: Highlight synchronization inconsistencies.

Latency and Quality Fluctuations: Pinpoint delays and uneven performance during calls.

Advanced Metrics

Network Candidate Analysis: Evaluate bandwidth usage, CPU constraints, and protocol performance.

Protocol-Specific Data: Assess performance over UDP, TCP, or VPN connections.

Clients and partners

Quality matters: to us, our partners, and our customers.

Who benefits?

Everyone relying on video conferencing, and those who provide the connectivity.

ISPs, Telcos, and Mobile Network Providers

Monitor and optimize the conferencing experience for your customers, whether they are using fixed broadband or mobile networks. By measuring video conferencing QoS and QoE, you can provide actionable insights into network performance and improve service reliability for both enterprise and individual customers.

Enterprise Customers

Ensure your internal communications are seamless. Use our insights to evaluate conferencing tools, optimize IT infrastructure, and deliver consistent, high-quality online meetings for your teams.

Deliver great User Experience.

Conferencing matters to almost everyone.

Video calls have become near ubiquitous.

Telco & Streaming

Hospitality & Medical

Enterprises & Businesses

How it works

Our solution uses automated testing and participation to measure real-world conferencing quality.

Comprehensive Data Collection: We measure network statistics, synchronization, audio/video quality, and user experience in real time.

Configurable and Scheduled Tests: Service providers can customize tests to meet their operational and business requirements.

Initial WebRTC Integration: Our solution currently supports WebRTC-based conferencing platforms, such as Google Meet.

Future-Ready Support: We are working to extend coverage to major platforms like Microsoft Teams, Jitsi, and other conferencing services.

Get in-depth results on conferencing quality.

Get in touch

Let us know your questions.

Ready to explore how our conferencing QoS and QoE solution can transform the way you monitor and improve video calls?

Let’s talk.

By contacting us, you agree to receive occasional email updates from us about our products or features.

For the full QoE picture, simply combine multiple Surfmeter modules.

Why AVEQ and Surfmeter?

We provide scalable QoS and QoE solutions that evolve with your needs.

AVEQ’s conferencing QoS and QoE solution integrates into the Surfmeter platform, combining video conferencing performance with streaming and web metrics. With real-time analytics and network-level insights, we pinpoint critical issues like latency, synchronization delays, and quality drops.

Our tailored approach helps you improve service quality, resolve bottlenecks, and ensure seamless communication experiences for your users.