Streaming QoS and QoE

Real customer experience data and video ⁠analytics

For OTTs, MNOs and ISPs we:

  • automate E2E measurements of video and streaming services
  • provide user-centric quality diagnosis from the real end devices
  • calculate end-user Quality of Experience (QoE) based on the latest standards and research
  • optimize your services and identify QoE and QoS network bottlenecks
Illustration: Inspecting Video Streaming

Gain insight into streaming

The Surfmeter app now enables us, for the first time, to record qualitative measurements that are comparable with the customer’s actual perception.

Volker Libovsky – CTIO, Magenta Telekom

The Surfmeter app now enables us,
for the first time, to record qualitative measurements that are comparable with the customer’s actual perception.

Volker Libovsky – CTIO, Magenta Telekom

Calculate Customer Experience

How your customers experience video streams.

Users typically blame their provider for video quality issues. However, the relationship between bandwidth and video quality is not linear.

  • Gather video and streaming QoS data and calculate QoE
  • Pinpoint the parameters degrading customer satisfaction.
  • The MOS Mean Opinion Score – predicts how a customer would rate a video.
  • Trust a validated model – relying on real customers at a world-leading telco.

A single quality score to express CX

Benefits

Reasons to rely on our QoS & QoE measurement suite.

  • You Stream It – We Measure It

    All types of video streams covered.
    Ideal for ISPs, MSOs, OTTs, Content Providers.

  • Predict and Optimize QoE

    Know how subscribers experience their streams. Increase customer satisfaction with video services.

  • Reduce Churn

    Know about the issues your customers have before they leave.

  • Troubleshoot for a Wide Range of Use Cases

    Comprehensive QoS and QoE data for many cases allows for efficient troubleshooting – saving valuable time.

  • State-of-the-Art R&D

    Our partnerships with academic institutions and leadings telcos give us an edge in video engineering research.

  • Improve Service Quality

    Gain a competitive advantage and optimize service revenue.

Surfmeter Products and Modules

Market proven products and technology. Combine to fit your needs.

Analytics, Dashboards and Data APIs

Actionable insights from all Surfmeter modules.

  • Create custom dashboards with detailed data.
  • Delegate cloud access to stakeholders.
  • APIs for easy data integration.
  • Customizable context data for location, region, technology.

Analytics allow you to act – before it is too late.

Analytics & Dashboards

Solutions and Additional Technologies

For advanced customization and specific requirements.

Partners and Clients

 
Technische Uni Ilmenau
Telekom Logo
Crowdee

Partners and Clients

Technische Uni Ilmenau
Telekom Logo
Crowdee

Contact Us

Let us know your questions.

Do you have a question about video and streaming analytics or customer experience?

Or about our business model or technical capabilities?

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Capabilities and Supported Technologies

We constantly implement new features.
If you need something, just ask.

Measurements for Video and Web
ExoPlayer (Generic, supports HLS and DASH)
DASH.js, hls.js
Web Browsing
Throughput
Speedtest

Selected services we support
YouTube
Amazon
Netflix
ARD/ZDF Mediathek
Zattoo
Joyn

Technical Capabilities
In-depth QoS and QoE data
Single score for video CX/UX
Integration with existing tools
Browser plugin
Customizable dashboard
Customizable visualizations
24/7 QoS/QoE monitoring
Fully automated measurements
Combination with context data
Distributed systems testing
Headless setup / GUI free
Ads video playout check
MOS calculation based on international standards

OS and Browsers
Mobile or desktop or server. Tell us what you need.

OS and Browsers

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