Real customer experience data and video analytics
For OTTs, MNOs and ISPs we:
Gain insight into streaming
The Surfmeter app now enables us, for the first time, to record qualitative measurements that are comparable with the customer’s actual perception.
Volker Libovsky – CTIO, Magenta Telekom
The Surfmeter app now enables us,
for the first time, to record qualitative measurements that are comparable with the customer’s actual perception.
Volker Libovsky – CTIO, Magenta Telekom
How your customers experience video streams.
Users typically blame their provider for video quality issues. However, the relationship between bandwidth and video quality is not linear.
A single quality score to express CX
Reasons to rely on our QoS & QoE measurement suite.
Market proven products and technology. Combine to fit your needs.
Surfmeter Lab
Measure the quality of video and streams, automatically and with different clients – using a QoS and QoE video engineering suite.
Surfmeter Lab Mobile
Test the performance of mobile networks and video streams on mobile devices – and combine with geodata.
Surfmeter Client Analytics
Embed Surfmeter QoE measurements into your own video service. Browser plugin for easy integration and fast deployment.
Surfmeter Automator
Remote measurements anywhere in the network give the most accurate 24/7 view on video quality and customer experience.
Actionable insights from all Surfmeter modules.
Analytics allow you to act – before it is too late.
Analytics & Dashboards
For advanced customization and specific requirements.
Compare your network or service performance (e.g. YouTube/Netflix) and perform measurements under different simulated network conditions.
Gather QoE data from thousands of users and measure E2E service performance under real-life conditions
No two systems or services are alike. We know that. We provide our technology in modules for fast integration and efficient customization.
We are part of standardization forums and expert groups (ITU-T, Video Quality Experts Group) with 10+ years expertise in video quality engineering, CX and user tests.
Let us know your questions.
Do you have a question about video and streaming analytics or customer experience?
Or about our business model or technical capabilities?
We constantly implement new features.
If you need something, just ask.
Measurements for Video and Web
ExoPlayer (Generic, supports HLS and DASH)
DASH.js, hls.js
Web Browsing
Throughput
Speedtest
Selected services we support
YouTube
Amazon
Netflix
ARD/ZDF Mediathek
Zattoo
Joyn
Technical Capabilities
In-depth QoS and QoE data
Single score for video CX/UX
Integration with existing tools
Browser plugin
Customizable dashboard
Customizable visualizations
24/7 QoS/QoE monitoring
Fully automated measurements
Combination with context data
Distributed systems testing
Headless setup / GUI free
Ads video playout check
MOS calculation based on international standards
OS and Browsers
Mobile or desktop or server. Tell us what you need.
About current tech for video streaming and CX.
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